Frequently Asked Questions (FAQ)
Find answers to your questions about our products, shipping policies, and care instructions.
Product Information
What materials are used in your soft toys?
Our soft toys are made from high-quality, non-toxic materials, ensuring safety and comfort for all ages.
Are your toys machine washable?
Yes, most of our soft toys can be machine washed on a gentle cycle. Please refer to the care label for specific instructions.
Do you offer custom designs?
Currently, we do not offer custom designs, but we are constantly expanding our range of products. Stay tuned!
Shipping Information
What are your shipping options?
We offer standard and express shipping options. You can select your preferred method at checkout.
How long will my order take to arrive?
Orders typically arrive within 5-7 business days for standard shipping and 2-3 business days for express shipping.
Do you ship internationally?
Yes, we ship to select international locations. Additional shipping fees may apply.
Returns and Exchanges
What is your return policy?
We accept returns within 30 days of purchase. The item must be in its original condition.
How do I initiate a return?
Please contact our customer service team with your order number and reason for return to get started.
Can I exchange an item?
Yes, exchanges are possible. Please follow the same process as returns to initiate an exchange.
